Welcome to Damas. These Terms and Conditions are designed to help you understand how our website and services work, and how we can serve you better. By using www.damasexpress.com, you’re agreeing to follow the guidelines outlined in our policies. 

1. Eligibility and Account Responsibility 

You must be at least 18 years old or using the site under the supervision of a parent or legal guardian. 

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. 

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user is in violation of the Terms. 

2. Product Information and Pricing 

We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or omissions at any time without prior notice. 

Prices displayed on the website are in Maldivian Rufiyaa (MVR) and inclusive of applicable taxes unless otherwise stated. 

All product availability is subject to change and stock levels. 

3. Ordering and Payment

Orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. 

Payment must be made using one of the accepted methods listed at checkout. 

Orders are only considered confirmed after full payment is received or approved under a registered credit agreement. 

You will receive an order confirmation via email/SMS once your order is processed. 

4. Delivery and Store Pickup 

Delivery Locations: We deliver within Greater Male’ Area. For islands, deliveries can be made to the harbor or jetty for collection. 

Boat Delivery Policy: While we deliver to the harbor or boat, our team does not load items onto boats. Customers or their representatives must handle loading onto transport vessels. 

Delivery Times: Standard delivery hours are between 9:00 AM and 5:00 PM. Delivery timelines vary depending on product availability, order volume, and location. 

Pickup Options: You may opt to pick up your order from our retail outlets, or warehouses. Please bring your valid ID and order number when you collect. 

5. Returns, Cancellations, and Exchanges 

Customers may request returns or exchanges in accordance with our Returns Policy. 

Products must be returned in their original condition and packaging. Certain items may be non-returnable for hygiene or safety reasons. 

Cancellation requests must be made prior to dispatch or in-store collection. 

Restocking Fee for Bulky Returns 

For bulky items such as furniture, a restocking fee of up to 15% may be applied to cover handling and logistical costs. This should be clearly communicated during the return authorization process. 

6. Credit Purchases and Customer Accounts 

Certain purchases may be made on credit for approved customers. 

Credit limits, repayment terms, and responsibilities are governed by a separate agreement. Late payments may result in penalties, suspension of service, or legal action. 

Account holders are responsible for updating their contact and billing information. 

Misuse of credit facilities may lead to suspension or termination of credit services. 

7. Intellectual Property 

All content on this website including text, graphics, images, logos, and software is the property of Damas and is protected by copyright, trademark, and other applicable laws. 

You may not copy, distribute, modify, or reproduce any content without our prior written permission. 

8. Limitation of Liability 

To the extent permitted by law, Damas shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. 

9. User Conduct 

By using our website, you agree not to: 

Submit false or misleading information. 

Attempt to gain unauthorized access to other user accounts or our backend systems. 

Use our site for any fraudulent or unlawful purposes. 

Interfere with the normal operation of the site, such as through hacking or the use of malware. 

10. Third-Party Links 

Our website may include links to third-party websites for your convenience. We do not endorse or control these sites and are not responsible for their content, privacy policies, or practices. 

11. Termination of Use 

We reserve the right to suspend or terminate your access to the site, services, or accounts at any time for any reason, including violation of these Terms. 

12. Amendments 

We may update or change these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for updates. Continued use of the website after any changes constitutes your acceptance of the revised terms. 

13. Governing Law 

These Terms are governed by the laws of the Republic of Maldives. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Maldives. 

14. Contact Information 

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: 

Damas Company 

Email: info@damas.com.mv 

Phone: +960 3014040 / +960 7794040 

Address: Dalina Building, Orchid Magu, Maafannu  

Privacy Policy 

At DAMAS COMPANY, we value your privacy and are dedicated to protecting your personal information. Your trust means a great deal to us, and we take every measure to ensure your data is handled with care and protected throughout your interactions with our website and services. 

By continuing to use our website, you acknowledge and accept the practices described in this Privacy Policy, which may be updated from time to time. We recommend reviewing the policy periodically to stay informed about how we are safeguarding your information. 

Information We Collect 

Personal Information: We do not collect any personal data through our websites unless you voluntarily provide it, such as by registering an account, completing surveys, submitting reviews, or participating in similar activities or unless permitted by applicable laws and regulations.

When you register on our website, place an order, or contact us directly, we may collect the following personal information:

• Full name 
• Email address 
• Phone number 
• Delivery and billing address 
• Payment details 

This information is essential for us to process your orders, provide customer support, enhance your shopping experience, and share updates, promotions, or service-related communications when appropriate. 

Your privacy is important to us, and we are committed to handling your information responsibly and in compliance with relevant data protection regulations. 

Data Usage Purpose: When you provide us with your personal data, we typically use it to respond to your inquiries, process your orders, or grant access to specific information or offers. Additionally, we use it to enhance our relationship with you:  

1.We may use your contact information to communicate with you regarding order processing and shipment.  

2.We may store and process your personal data, sharing it with our affiliates to better understand your needs and improve our products and services.  

3.We (or a third party acting on our behalf) may use your data to inform you of our offers relevant to your business needs or to conduct online surveys for a better understanding of your preferences.  

4.If you prefer not to have your data used for customer relationship purposes (such as direct marketing or market research), we will respect your decision.  

Cookies: Our site uses cookies to remember user preferences, enhance site functionality, and analyze web traffic. You can choose to disable cookies in your browser settings, though this may limit some website features. 

Sharing of Information: We do not sell or rent your personal data to third parties. We may share your data: 

• With service providers involved in fulfilling your order (e.g., delivery partners). 
• With law enforcement or regulatory bodies if required by law. 
• With affiliated businesses or during mergers and acquisitions, under the same privacy safeguards. 

Your Rights & Choices 

• Access, update, or delete your personal information at any time by logging into your account. 
• You may opt out of marketing communications by clicking the unsubscribe link in emails. 
• Request clarification about how we store or use your data by contacting us directly. 

Data Security: We use secure servers and industry-standard encryption (SSL) to protect your personal data. All payment transactions are processed through BML Secure Payment Gateway, and we do not store any credit/debit card information. 

Account Responsibility: It’s important to keep your account credentials confidential to help protect your personal information. While we are taking steps to secure our systems, please note that DAMAS COMPANY cannot be held responsible for any loss or damage that may occur if your login details are not properly safeguarded. 

Product Availability & Pricing: Prices are in Maldivian Rufiyaa (MVR). While we strive to keep product listings and stock information accurate, availability may change. Orders will be confirmed during working hours, and in case of unavailability, you will be informed, and a refund will be processed accordingly. 

Eligibility: Our services are intended for users aged 18 and above. Any accounts found to be created by minors may be suspended or removed. 

External Links: Our website may contain links to third-party sites. DAMAS COMPANY will not be responsible for the privacy practices or content of those external websites. 

Consent & Changes: By using our website, you consent to our privacy practices. If we update this policy, changes will be reflected on this page. We recommend reviewing it regularly. 

For questions, feedback, or data requests, contact us at +960 3014040 or +960 7794040 or mail us at info@damas.com.mv 

RETURN, REPLACE AND REFUND POLICY 

At DAMAS COMPANY, we aim to make your shopping experience smooth and satisfying. In the unlikely event that you are dissatisfied or have received an incorrect or damaged item, you may request a return, replacement, or exchange. 

Please note that exchanges are only applicable for items of equal value or can be used as part payment toward an item of higher value. In such cases, the price difference will be invoiced accordingly. Kindly note that exchanges for items of lower value are not permitted, and no partial refunds will be issued. 

Returns & Refunds 

You may return any item that is unused, in perfect condition, and in its original packaging, including all accessories, documentation, and labels. Once received and inspected, we will either replace the item or issue a refund, as appropriate. 

Returns will not be accepted if the item shows signs of use or is not in the condition in which it was delivered. 

Defective or Faulty Items 

If your item is found to be defective due to a manufacturing fault or workmanship issue, you may choose to have it returned, repaired, replaced, or refunded. If a repair or replacement is not possible, you may request a full refund, or a price adjustment should you decide to keep the item. 

Cancellations and refunds

If you wish to cancel your order after it has been submitted, please contact us immediately and provide your order number. Pre-orders can only be canceled within the first 48 hours of confirmation. Once the items are confirmed or services have been provided, cancellations are no longer possible.  

If you pay by credit or with debit card, any fees charged by the payment provider for using this method may be deducted from your refund. Refunds for card payments will be credited back to your account.  

Feel free to contact us anytime to check the status of your order or for any other inquiries.

How to Initiate a Return 

Malé & Greater Male’ Deliveries

Customers must notify us within 24 hours of receiving the item to initiate a return or exchange. Products must be unused in their original packaging and include all accessories and documentation. 

Island Deliveries

Customers must notify us within 36 hours of receipt, and the return must be completed within 3–5 days. They should also update us on the planned delivery schedule. Products must be unused in their original packaging and include all accessories and documentation. 

Refund Processing Timeline

Refunds will be processed within 3 to 7 working days from the date of receiving and inspecting the returned product. 

Non-Returnable Items

For hygiene and safety reasons, certain items such as mattresses, pillows, and personal care products are non-returnable once opened or used. We kindly ask for your understanding in these cases 

DELIVERY AND ASSEMBLING POLICY  

This policy sets out details of the delivery service we provide for your online purchases.  

If you require assistance or have any questions, please contact our Hotline +960 3014040 or +960 7794040 

Where we deliver  

We provide delivery service to Greater Male’ Area and up to Jetty/boat. Note that we do not engage in loading goods onto boats. In cases where the goods are requested to be delivered to a vessel, details should be filled in ‘Delivery address’ fields provided at check out. All orders over MVR 300 qualify for free delivery, while orders under MVR 300.00 are subject to MVR 50.00 delivery fee. Customer can choose to pick up the items at our outlets or warehouses as well 

How and when we deliver

• Deliveries are carried out within 24 hours of purchase.   
• All deliveries are carried out between 10.00am to 17.00pm Saturday to Thursday.  
• For orders received on a Thursday or public holiday, delivery will be processed on the following business day.  
• Delivery timings are subject to change depending on the items and the working hours. In such cases, the recipient will be notified.  
• We will not be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.  

 Acceptance of delivery

Before goods are dispatched, the delivery person shall contact the specified recipient via a phone call to re-confirm the address and availability of the recipient at the delivery address.  

We shall not be responsible for the damage or loss of any product once delivery has been confirmed either by the original recipient or by a third-party recipient (nominee by the original recipient).  

Assembly

Please note that assembly is not completed on the same day as delivery. We will allocate a specific day for assembly based on your location. Once delivery is completed, we will inform the customer of the scheduled assembly date. 

PRE ORDER POLICY

We offer unbelievable pre-order prices for some popular items for sale before they are available in-stock or before release on the market. We are committed to finding the item from the best sources. Customers must place orders for these items in the same way as anything else on our website. The estimated dispatch date will be shown in the product details. Once your order arrives with us, it will be delivered to the address you have provided.  

Estimated Dispatch Date/Time

Please be aware that the products published for pre-order sale will not be available in our outlets for sale. Please refer to product description for estimated dispatched date/time. Sometimes unexpected delays may occur as it depends on international shipping or customs clearance. However, we always try our best to provide estimates more accurately and deliver goods as soon as we receive the stock.   

FORCE MAJEURE  

DAMAS COMPANY shall not be held responsible for any delay or inability to fulfill our obligations under these Terms due to events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, acts of God, war, terrorism, civil unrest, labor disputes, pandemics, supply chain interruptions, government actions, or power failures. In these circumstances, our obligations will be temporarily suspended for the duration of the event 

CYBER CRIME 

We implement appropriate security measures to safeguard our website and user data. However, we cannot guarantee complete protection against cyber threats, including but not limited to hacking, phishing, malware attacks, or unauthorized access to data. By using this website, you acknowledge and accept that we are not liable for any direct, indirect, or consequential damages resulting from such cyber incidents beyond our control. 

DISCLAIMER 

The Terms and Conditions and Policies outlined on this website govern your access to and use of the products, services, and information provided by Damas Company. By continuing to browse or use this site, you agree to comply with and be bound by these terms. 

While we make every effort to ensure the accuracy and reliability of the information on our site, Damas Company makes no warranties or guarantees, express or implied, regarding the completeness, accuracy, suitability, or availability of any product, service, or content featured. Product images, specifications, and descriptions are provided for illustrative purposes and may be subject to updates or changes without prior notice. 

We reserve the right to modify, suspend, or discontinue any part of the website or services offered at our discretion, without liability. Use of the website and its services is at your own risk. Damas Company shall not be held liable for any direct, indirect, incidental, or consequential loss or damage arising out of or in connection with the use of this website. 

All transactions are subject to availability, confirmation, and acceptance by Damas Company. 

If you have any questions or concerns regarding these Terms and Conditions and policies, please contact us at: 

Damas Company Pvt Ltd 

Email: info@damas.com.mv 

Phone: +960 3014040 / +960 7794040 

Address: Dalina Building, Orchid Magu, Maafannu